Our IT Solution offerings are listed below:

• Business Intelligence (BI) Solutions
  • Data Integration using ETL tools like Tiara Integration Product Suite (TIPS), Informatica, Pervasive Data Integrator (Actian Data Integration), Dell Boomi, SSIS.
  • Data warehouse Design and Developing using Oracle, Teradata, SQL Server etc.
  • BI Reporting using MicroStrategy, Cognos, Business Objects, qlikview etc
  • Web Analytics using tools and custom development using statistical method
• Customer Relationship Management (CRM) Solutions
  • Understand business needs of the customer, evaluate and recommend suitable CRM solutions that brings the best value for the customer.
  • Implementation of On-Demand CRM Solutions (SaaS / Cloud based) such as Oracle CRM On-Demand, RightNow, Salesforce.com, NetSuite, Zoho.
  • Implement On-premise CRM Solutions such as Oracle CRM (EBS module), SAP CRM, Siebel CRM, MS Dynamics CRM etc.
  • Customize both On-Demand and On-premise CRM application products by adding new features and modifying existing features per customer needs.
  • Web Analytics using tools and custom development using statistical methods.
• ERP Solutions: Customization of ERP Systems
• Configuring / customizing ERP namely SAP, Oracle EBS, NetSuite (Cloud based ERP), PeopleSoft, JDE, MS Dynamics, Tally.ERP software systems to support customer specific business processes
• Integrate and optimize business processes across different ERP modules / functional groups
• Evaluate the need for implementing additional ERP modules for better business value / performance
• Customizing existing and developing new ERP technical components to meet specific business needs
• Supply Chain Management (SCM): Customization, Testing, Implementaton, Maintenance and Support of special enterprise e-commerce products like IBM Sterling Selling and Fulfillment Suite covering all core modules namely Multi-Channel Fulfillment (MCF), Distributed Order Management (DOM), Customer Order Management (COM), Stores Operation Management (SOM), Networked Warehouse Management System (nWMS), Transportation Management, Supply Chain Visibility 
• Web based Business Solution Design & Development
  • Providing End-to-End Solutions - From understanding customer requirements through developing, implementing and supporting the solution.
  • Tiara is a Microsoft SILVER PARTNER in the APPLICATION DEVELOPMENT competency and focus on building Web Applications using MS .NET and SharePoint technologies
  • As an Alliance Partner of Zoho, Tiara builds custom business applications using Zoho Creator platform in a very quick and cost effective fashion. Zoho Creator also helps to expand Zoho CRM functions into an enterprise application for SMBs.
    
• Web-site Development
  • Designing Content (both graphical and text)
  • Search Engine Optimization (SEO), Google Analytics
  • Programming / Development of actual web-site
  • Integration with 3rd Party products like GoogleMap, Merchant Solutions (e.g. PayPal), PayRoll etc.
• Mobile Application Development

  • Building SmartPhone Applications for Android, iPhone

  • Developing SMS based Business Applications

• Application Re-engineering / Migration

  • Redeveloping a tool / product from legacy to latest technologies

  • Migration of tool from one technology to another

• Data Conversion
  • Building Data Conversion Strategy, developing Data Mapping and performing actual data conversion
  • Ability to convert data from any format to any format
  • Conversion of Business and technical raw data
  • Data migration resulting from database version upgrade, (for example, SQL Server 2000 to SQL Server 2005

• Quality Assurance / Quality Engineering (Testing)

  • Help and co-ordinate end-users to perform business functionality testing on software products
  • Assist IT Technical team in testing software programs for accuracy and completeness
  • Build Testing Strategies, write test plans, create test cases, set up test data and manage testing environments
• Post Implementation / Maintenance Support
  • Provide on-going maintenance for both home-grown IT solutions / tool and 3rd party software products like SAP, Microsoft Project, MS Access etc
  • Develop Long Term strategies / business model for supporting large business solutions / products
  • Technology upgrade to leverage new version
• Integrate IT System / Tools across the Enterprise
  • Integrate IT tools across different platforms through different techniques like interfaces and enable automatic data flow leading to process automation
  • Migrate systems from one platform to another and integrate with different system
• Implementation / Deployment of IT products
  • Planning and setting up the Infrastructure
  • Deploying 3rd Party off-the-shelf products
  • Change Management and End-User Training
• End User Training Services
  • Deliver training to end-users on IT application, systems and tools
  • Create training collaterals, review and approval training course content etc
• Help Desk Support (Functional and Technical)
  • Assisting End-users with using software products and resolve technical / functional problems
• Database Performance Tuning
  • Evaluate the database design and data access layers, and provide valuable suggestions to improve database and application performance, and reduce the overall operating costs.
  • Redesign the database access programs, associated SQLs to optimize both the data access path and resources and improve the application performance
  • Experience in using Performance Analysis tools

In addtion of IT Solution offers, Tiara provides the following advisory services as our Specialized Consulting services:

• Six Sigma and Continuous Improvement includes training on six sigma methodologies, conducting and mobilizing six sigma projects and mentoring project teams. Provide organization wide change/ strategy management consulting (assessment and improvisation).
• Gap Analysis / Feasibility Study involves assessing the As-Is business scenario / processes and determine the To-Be processes, identify gaps and thereby determine the feasibility or readiness of a business organization to adopt a new business system that improves business performance.
• Project / Project Management includes General Project / Program Management, Program Management Office (PMO) services, Project / Process Governance, Crisis solving etc.
• Operations Research and Economic Analysis services that applies mathematical models to develop business information that support customers with their Strategic Planning, Policy Formulation and other managerial functions.
• Opportunity Assessment Study and Decision Support services that will guide our customers to progress in the right direction and make the right decisions. This includes identifying, assessing, and scoping a business opportunity, develop suitable IT solutions, perform cost estimation, economic analysis and risk assessment to support the customers in making the right business decisions.
• Cost Benefit Analysis involves identifying and analyzing the different solution options for solving a business problem and doing a comparative study in terms of cost vs. benefits of each solution and recommend a suitable solution.
• Architecture Design & Integration services that will derive maximum business value for the customers. This include designing high-end business solutions / architecture for a specific business need, advising customers in selecting the right IT product, and integrating business and technical architecture to derive maximum business value.

In addition, we also provide consulting services in the follwing areas:

• Infrastructure Capacity Planning and Design
• Designing the infrastructure architecture
• Identifying server and storage specifications
• Installing and configuring the servers & software
• Database Administration and Maintenance Services
• Administrating the database servers 
• Creating and Maintaining the database environment
• Performing regular database back-up, routine maintenance, upgrade etc.